Monday, December 05, 2005

The Super-Dooper Phone List

Cheat Sheet:
Print this out as it will save you from waiting to talk to a human being.

Here are the secret numbers and tips to bypass IVR phone menus to get to a human:
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Finance phone steps to find a human:
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American Express 800-528-4800 0
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ATT Universal 800-950-5114 ##
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Bank of America 800-900-9000 1 loan; 2 account; 3 investing; 4 info; or 00 to human
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Bank One 877-226-5663 0 thru the options to get a live person
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Capital One Visa 800-867-0904 ignore prompts and invalid entry warnings; press #0 five times
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Charles Schwab 800-435-9050 3 then 0
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Chase 800-CHASE24 5 pause 14*0
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CitiBank 800-374-9700 1 online support; 2 billpay; 3 non-online; 4 credit card; or 0 to human
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Discover 800-347-2683 *****
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E-Trade 800-387-2331 ####
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Fidelity 800-544-6666 ignore prompt for social security number, just enter ###
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MasterCard 800-MC-ASSIST 000 on each menu
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MBNA 800-421-2110 00 when menu starts
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Paypal 650 864-8000 cf http://paypalsucks.com/PayPalPhoneNumbers.shtml
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Sovereign Bank 800-SOV-BANK 1 english; 1 personal; 3 then social#;
passcode, #; then 0 (1-3x)
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Sun Trust Banks 404-588-7815 Yes
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US Bank 800-US BANKS 000(0)
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Visa 800-847-2911 000 (ignore prompts saying that itxml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" / 's an invalid entry)
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Wachovia 800-922-1800 accounts personal banking
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Washington Mutual 800-756-8000 At any time after the announcement(s) start 'O'.
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Wells Fargo 800-869-3557 0,0,0
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Western Union 800-325-6000 0
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Government phone steps to find a human :
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INS 800-375-5283 After selecting English, (with a 2 second delay between) 2 6 2 4
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Social Security 520-364-1241 At prompt 0
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Veterans Affairs 800-827-1000 1,0
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Insurance phone steps to find a human :
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Aetna 800-537-9384 "2, then say ""operator"" (check this)"
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Aetna 800-680-3566 * then 0 anytime
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www.aflac.com/">'t know it"" then ""technician"""
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Verizon Wireless 800-922-0204 #00 or enter phone # then 0 then 4
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Travel phone steps to find a human:
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American Airlines 800-433-7300 "00, then say ""agent"""
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Amtrak 800-872-7245 "0 or say ""agent"""
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Continental 800-523-3273 "Three
-Delta 800-221-1212 0 then say ""operator"""
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Delta 800-221-1212 "say ""agent"" four times - every time it asks for a response from you"
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JetBlue 800 JET-BLUE 1 flight status; 2 reservations; 3 vacation packages
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Kayak.com 203 899-3120 0
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Northwest 800-225-2525 Star, 0, after initial greeting
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Southwest 800-435-9792 Calls answered by operator; during busy times you might have to hold
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United 800-864-8331 Do nothing, wait for human.
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US Airways 800-428-4322 4, wait, 1
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Walt Disney World 407-824-4521 Direct line to Magic Kingdom Guest Relations
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Tv/satellite phone steps to find a human:
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Comcast 800-266-2278 Customer service, but an IVR wants your number first. -
Direct TV 800-347-3288 0 repeatedly
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Dish Network 800-333-3474 0 during menu
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Sirius (888) 537-SIRIUS 0
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TiVo 877-367-8486 "Say ""Live Agent"""
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Xm Radio 800-998-7900 Direct to human!

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