McDonalds Response

This is what McDonalds responded with. Although, it's a horseshit answer, at least they did respond. KFC never sent me a reply when I sent them a complaining email (no I don't write everyone, just the ones that piss me off).

Hello John:

Thank you for contacting McDonald's and sharing your comments with us. We greatly appreciate this opportunity to address your concerns.

You may be interested to know that approximately 85 percent of our restaurants are locally owned and operated. As independent business people, decisions to participate in promotions are made by the owners of each restaurant. In addition, our advertising always states "at participating restaurants only." It is also important to mention that sometimes advertising spills over into a market that is not participating in the promotion. Regardless, please accept our sincere apology for any inconvenience this may have caused.

Please be assured, we would never want any of our promotions to disappoint our customers. Because you are a valued customer, your comments are important to us and have been shared with our Restaurant Operations staff for their on-going review.

Again, thank you for contacting McDonald's. We look forward to serving you again soon under the Golden Arches.

Tim
McDonald's USA Customer Satisfaction Department

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